The item must be unused, in original packaging, and in salable condition.

This means that our jewelery boxes must also be sent back when the item is returned.

We must have received the goods you wish to return no later than 14 days after receiving the goods.

If your purchase is a gift, the 14 days from the date on which the gift must be given apply. You must state this by writing it in the comments field when you place your order, or by sending us an email (kundeservice@bymalumade.dk) on the same day that your order is placed.

For packages where gift wrapping has been purchased, the amount for gift wrapping is not refunded.

Note. You cannot regret it by simply refusing to receive your package or not collecting it. Here we will receive an additional charge for return shipping. This shipping cost will be offset against your order, which is DKK 70.

We must have received the goods you wish to return no later than 14 days after receiving the goods.

If your purchase is a gift, the 14 days from the date on which the gift must be given apply.

You must state this by writing it in the comments field when you place your order, or by sending us an email (kundeservice@bymalumade.dk) on the same day that your order is placed.

From 18 October we have extended the exchange period until 31 January. We must have received the goods you wish to return by 31 January at the latest.

For packages where gift wrapping has been purchased, the amount for gift wrapping is not refunded.

If you wish to exchange your purchase for another product, please place a new order on our website and send your order, which you wish to exchange back, to us.

In this way, we can guarantee you the fastest exchange of your purchase.

For packages where gift wrapping has been purchased, the amount for gift wrapping is not refunded.

If you choose to buy a return label from another shipping company:

The package must be returned to our warehouse address:

by Malumade,

Root 2,

9260 Gistrup

The package must not be sent back to a parcel shop or similar. If this happens, you will be charged an additional fee of DKK 70.

Yes. You can do it. You just have to make sure to send the return slips from each order so that we can refund the amount. We can only refund the amount to the same card that was used when paying for the order.

For packages where gift wrapping has been purchased, the amount for gift wrapping is not refunded.